Terms of service

1. What this service is

PolyPilot is software that monitors publicly available Polymarket data, scores the positions opened by wallets on Polymarket’s leaderboard, and — if you instruct it to — submits matching orders to Polymarket from your own account.

It is not financial advice. We are not authorised or regulated by the Financial Conduct Authority and we do not provide investment advice, portfolio management or any regulated activity. Nothing on this site is a recommendation to take any position. A conviction score is a description of another trader’s behaviour, not a prediction and not a suggestion.

We do not hold your funds. Orders are placed into your own Polymarket account and any profit or loss is yours, in that account.

2. Eligibility

• You must be at least 18 years old.
• You must be legally permitted to use Polymarket in your jurisdiction. It is your responsibility to check this — we do not assess it for you, and Polymarket imposes its own restrictions independently of us.
• You must not use the service where doing so would breach any sanctions, anti-money-laundering or gambling law that applies to you.

3. Your account

Keep your password to yourself and tell us promptly if you think someone else has access. You are responsible for activity under your account. We may suspend an account that we reasonably believe is being used unlawfully, is abusing the service, or is putting other customers at risk.

4. Trading credentials and execution

If you connect a wallet, you authorise us to sign and submit orders on your behalf according to the rules you configure. You confirm that:

• the key you supply is yours and you are entitled to use it;
• you understand that a Polymarket signing key is a general-purpose wallet key and cannot be limited to trading only;
• you have read how we store it, set out in our privacy policy, and accept the residual risk;
• you will fund the connected account only to the extent you intend to trade.

Orders are submitted on a best-efforts basis. Markets move, exchanges reject orders, liquidity disappears and networks fail. We do not guarantee that any particular order will be placed, filled, or filled at any particular price, and we are not responsible for the outcome of any trade.

5. Payment

• Plans are sold as prepaid terms of 1, 3, 12 months, priced in US dollars and paid in cryptocurrency through our third-party payment processor.
• Nothing renews automatically. When a term ends, your account returns to the free plan until you buy another term.
• Access is credited when the payment confirms on-chain. Confirmation times are determined by the network you pay on, not by us.
• If you underpay an invoice, the payment is held for manual review rather than credited automatically. Contact us and we will resolve it.
• Renewing the same plan before it lapses adds to your remaining time rather than replacing it.

6. Refunds

We will refund your first payment in full if you ask within 7 days of it being credited, for any reason. Email support@polypilot.online.

Refunds are returned in the cryptocurrency you paid with, at the exchange rate on the day we send it. Because crypto prices move, the amount you receive back may be worth more or less than the amount you sent. Network fees are deducted from the refund.

Beyond that window, part-used terms are not refundable, but you can stop using the service at any time and simply not buy another term.

7. Acceptable use

You agree not to:

• share, resell or redistribute signals or access to your account;
• scrape, reverse engineer or attempt to circumvent the limits attached to your plan;
• use the service to manipulate a market or to break any law that applies to you.

8. Availability

We aim to keep the service running but we do not promise a specific uptime figure, and we will not pretend to. The service depends on Polymarket’s APIs, on hosting providers and on public blockchains, none of which we control. We may take the service down for maintenance.

9. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for trading losses, missed opportunities, lost profits, or losses arising from market movement, exchange behaviour or network conditions. Our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim arose.

10. Ending the agreement

You can close your account at any time from your dashboard or by emailing us. We may end this agreement on notice, or immediately where you have breached these terms. If we end it without cause, we will refund the unused part of your current term.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer, this does not deprive you of protections available under the law of the country where you live.

12. Changes

We will email account holders at least 14 days before any material change takes effect. Continuing to use the service after that date means you accept the revised terms; if you would rather not, tell us and we will refund the unused part of your term.